Terms of Service

There are two kinds of users:

• Businesses — salons, barbers, clinics, vets, tattoo studios, bakeries and other businesses (and their owners and staff) that create an account to take bookings or orders.
• Customers — people who book an appointment, place an order, chat with an AI receptionist or leave a rating on a business's NopeQ page. Customers do not need an account.

You must be at least 18 years old to create a business account. Customers under 18 should book with the permission of a parent or guardian.

NopeQ provides software that lets a business publish a booking or order page, manage its calendar, receive notifications, send reminders, print a QR poster, collect ratings and, on the Business plan, answer customers with an AI receptionist. Features differ by plan and are described on our pricing section.

NopeQ is a tool. We are not a party to any booking or order and we do not provide the services that businesses sell. The business alone is responsible for the service, its price, quality, safety, timing, any deposit it asks for, and for honouring or cancelling bookings.

• Give accurate information and keep it up to date — especially your business name, address, prices and opening hours, because customers rely on them.
• Keep your password safe. You are responsible for everything done through your account, including by staff you let use it.
• Tell us straight away if you think someone else has used your account.
• Business pages have a public address (for example nopeq…/your-shop). We may change an address that is misleading, offensive or uses someone else's brand.

If you run a business on NopeQ, you agree to:

• show your real prices and services, and treat bookings made through NopeQ in good faith;
• follow the laws that apply to your business, including consumer, health, licensing and tax rules;
• use your customers' details (names, phone numbers, notes, photos, pet details) only to serve them, and as described in our Privacy Policy — you are the one responsible for that customer data and we process it on your behalf;
• send reminders and WhatsApp or other messages through NopeQ only to customers who booked with you, and only about their bookings or visits;
• not upload logos, photos or text that you do not have the right to use.

• When you book or order, you deal with the business. Questions about a booking, changes, refunds or deposits must be settled with that business — you can contact it from its page.
• Give your real name and a working phone number, and only book times you intend to keep. Businesses may refuse or cancel bookings that look fake.
• A time shown as free may be taken by someone else until your booking is confirmed. A time held for you during an AI chat is held only for a few minutes.
• Ratings and comments must be honest and about a real visit. We and the business may hide reviews that are abusive, fake or off-topic.

• Free is free with the limits shown on the pricing section (for example a number of bookings per month and one branch). We may change the free limits with notice.
• Pro and Business are paid for one month or one year in advance. Prices are shown in your local currency before you pay and may include or exclude taxes as stated at checkout.
• You can pay by bank transfer (your plan starts after we confirm the payment) or by card through our payment provider Stripe. Card plans renew automatically at the end of each period until you cancel; you can cancel any time from Settings → Plan.
• The Business plan covers up to three businesses owned by the same login and includes a shared monthly allowance of AI chats. Unused chats do not carry over.
• If a paid plan ends and is not renewed, the business moves to Free. Your data is kept, but Free limits apply (for example extra branches stay visible but new ones cannot be added).
• We may change prices for future periods. We will tell you at least 30 days before a change affects you; it never changes a period you have already paid for.
• Refunds are explained in our Refund & Cancellation Policy.

On the Business plan, an AI system (provided by Anthropic) can answer customers, suggest free times, hold a time and create bookings using the information the business has entered. AI can misunderstand or be wrong. Businesses should check their services, prices and hours are correct, and review AI chats from their dashboard. Customers should confirm anything important — such as price, preparation or medical questions — with the business directly. The AI does not give medical, veterinary or legal advice.

NopeQ can send booking confirmations, reminders and next-visit reminders by email, push notification and WhatsApp. These are service messages about a booking, not advertising. Customers can stop push notifications in their phone settings and can ask the business to stop WhatsApp messages. Message delivery depends on third parties (such as Meta, Apple, Google and email providers) and is not guaranteed — please don't rely on a reminder alone.

You must not use NopeQ to:

• break the law, or sell illegal goods or services;
• send spam or messages people did not ask for;
• mislead customers, take payments for services you don't intend to provide, or pretend to be another business;
• upload malware, try to break into accounts or systems, scrape the Service, or overload it;
• post content that is hateful, harassing, sexual involving minors, or that infringes someone's rights.

We may remove content or suspend an account that breaks these rules, and where the law requires we may report it.

You keep ownership of what you upload — your logo, photos, service descriptions and data. You give us permission to store, show and process it only to run the Service for you (for example to show your page, make your QR poster, or let the AI answer with your prices).

The NopeQ software, name, logo and design belong to Ravion Studio. You may not copy or resell the Service, or use our brand in a way that suggests we endorse you, without our written permission.

We work hard to keep NopeQ running, but we can't promise it will always be available or free of errors. We may improve, change or remove features. If we remove a paid feature you rely on, we will tell you and, where fair, offer a pro-rated refund.

You can stop using NopeQ at any time and ask us to delete your business and its data (see the Privacy Policy). We may suspend or close an account that seriously or repeatedly breaks these Terms, or that has an unpaid balance, after giving notice where we reasonably can.

NopeQ is provided “as is”. To the extent the law allows, we are not responsible for the services businesses provide, for missed, double or cancelled bookings, for messages that are delayed or not delivered, or for lost profits or indirect losses.

To the extent the law allows, our total liability to a business for any claim about the Service is limited to the amount it paid us in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited by law, or your rights as a consumer.

If you use NopeQ for a business, you agree to cover reasonable costs we face because of claims from your customers or others that arise from your services, your content or your breach of these Terms.

These Terms are governed by the laws of the Democratic Socialist Republic of Sri Lanka. We will first try to solve any disagreement by talking with you. If that fails, the courts of Sri Lanka will have jurisdiction, unless the law of your country gives you the right to bring a claim where you live.

We may update these Terms. If a change is important we will tell businesses by email or in the dashboard before it takes effect. The date at the top shows the latest version. If you keep using NopeQ after a change, the new Terms apply.

Ravion Studio, Kuliyapitiya, Sri Lanka. You can reach us through our contact page.