- •The Free plan costs nothing.
- •Pro and Business can be cancelled any time. The plan keeps working until the paid period ends and then does not renew.
- •The first payment for a new plan has a 7-day money-back guarantee.
- •Deposits a customer pays to a business are refunded by that business, not by NopeQ.
This summary is for convenience only. The full text below is what applies.
This policy is part of our Terms of Service and covers payments businesses make to Ravion Studio for NopeQ Pro and Business plans.
1. Cancelling
- Card payments (Stripe): go to Settings → Plan → Manage billing and cancel. You keep the plan until the end of the period you paid for, and you will not be charged again.
- Bank transfer: nothing renews automatically. Your plan simply ends on the date shown in Settings → Plan unless you pay again.
- When a paid plan ends, your business moves to Free. Nothing is deleted.
2. 7-day money-back guarantee
If you are not happy, ask for a refund within 7 days of the first payment for a plan (monthly or yearly) and we will refund it in full. This applies once per business.
3. After 7 days
- Monthly payments are not refunded for the rest of a month already started.
- Yearly payments cancelled after the first 7 days are refunded pro-rata for the full months left, minus any payment fees we cannot recover.
- If we remove a paid feature you depend on, or the Service is unavailable for a long time because of us, we will offer a fair pro-rated refund.
- We may refuse refunds where an account was suspended for breaking the Terms.
4. How refunds are paid
- Card: back to the same card through Stripe. Banks usually show it within 5–10 working days.
- Bank transfer: to the bank account you give us, usually within 7 working days. Bank charges for international transfers may be deducted.
5. Wrong or double payments
If you paid twice, paid the wrong amount, or a card charge looks wrong, contact us — we will fix it or refund the difference. Please contact us before opening a chargeback with your bank; it is usually faster.
6. Customer deposits and bookings
Customers book and pay the business, not NopeQ. Deposits, advances, no-show fees and refunds for a service are decided by that business. Please contact the business from its booking page.
7. Ask for a refund
Contact us through our contact page with your business name and the payment reference (shown in Settings → Plan).